Solved: Windows 11 Not Showing Video Thumbnails
If you recently noticed that Windows 11 stopped showing video thumbnails — especially for .mp4, .mkv, or .hevc/x265 files — you’re not alone. Many users experience blank icons instead of preview thumbnails after a Windows update or codec change.
Fortunately, the fix can be surprisingly simple.
In most cases, Windows 11 fails to generate thumbnails because its built-in video decoder (used by File Explorer) hasn’t initialized the correct codec yet.
You can trigger it manually by opening the video file once in Microsoft’s Photos app.
Steps:
- Right-click on any video file that’s not showing a thumbnail.
- Choose Open with → Photos.
- Let it play for a few seconds, then close it.
- Go back to File Explorer — the thumbnail should now appear instantly!
After this, Windows will usually start generating thumbnails for all other videos of the same type automatically.
When you open a video in the Photos app, Windows 11:
- Activates the HEVC/H.265 codec (used for modern video formats).
- Registers the correct thumbnail handler in the system.
- Refreshes the thumbnail cache for supported formats.
Once this initialization happens, File Explorer can use the codec to generate previews for all similar files.
Thank you very much! I have been looking for a solution to the problem for hours. Unfortunately, until I came across your article, it didn’t help. Thumbs up!
THIS, fixed the issue for me. Thumbnails were working fine this morning. Then all of a sudden, thumbnails for videos didn’t work; but for pictures it was still fine.
Checked settings and perform deleting thumbnail db files and thumbnail temp files and nothing.
Found this page and as I was reading through the steps, I was wondering how this was going to resolve my issue. Troubleshooting 101: what has changed or was changed since the last time it worked? I installed Handbrake a few minutes ago to convert H246 to H256.
And your steps above fixed it. Thank you!! (^_^)