Solved: Google Classroom – We are sorry but you do not have access to Classroom

Tech

Google Classroom is no ever more used by teachers and students across the globe. Recently, I came across below error affecting a small number of users and interestingly no one had the solution for this after searching online extensively.

The error message users were getting was “We are sorry but you do not have access to Classroom. Please contact your domain administrator for access.” Being the domain administrator I have checked all settings and ensured Classroom service was turned on for the affected userz and even allowed the Classroom Android app in G Suite. Despite all this Classroom was still not working and hours of searching online and checking all settings finally found the solution.

Solution 1:-(For G Suite Admins)

Enable Android Sync in G Suite admin console.

  1. Login to your G Suite Admin console as super admin
  2. Go to Devices
  3. Under Mobile, click Setup
  4. Select Sync on Mobile
  5. Next to Android Sync, select “Allow work data to sync on Android devices.

Solution 2:-(For G Suite Admins)

If the above steps didn’t solve the issue, turn off password policy.

  1. Login to your G Suite Admin console as super admin
  2. Go to Devices
  3. Under Mobile, click Password settings
  4. Uncheck Require users to set a password

Solution 3:-(For G Suite Admins)

If none of the above resolved the issue, try turning off mobile device management if it is enabled.

  1. Login to your G Suite Admin console as super admin
  2. Go to Devices
  3. Under Mobile, click Setup
  4. Click Mobile Management
  5. If Enable Mobile Management is set to enabled, set it to not enabled.
  6. Click Save

That’s it and Google Classroom will start working again on Android.

Note: The error can also occur due to Classroom App not turned on for the user OU.

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