Solved: Google Classroom – We are sorry but you do not have access to Classroom

Tech
mkerala15

Google Classroom is now ever more used by teachers and students across the globe. Recently, I came across below error affecting a small number of users and interestingly no one had the solution for this after searching online extensively.

The error message users were getting on Google Classroom Android App was “We are sorry but you do not have access to Classroom. Please contact your domain administrator for access.” Being the domain administrator I have checked all settings and ensured Classroom service was turned on for the affected users and even allowed the Classroom Android app in G Suite. Despite all this Classroom was still not working and hours of searching online and checking all settings finally found the solution.

This is due to Google mobile device management being enabled by the G Suite Admin. To resolve this issue, try below solutions.

Solution 1:-(For users)

  1. Install Google Apps Device Policy from Play Store https://play.google.com/store/apps/details?id=com.google.android.apps.enterprise.dmagent&hl=en_IN
  2. Open Google Apps Device Policy and activate your device
  3. Now open Google Classroom and try access again

Note: Installing Google Apps Device Policy allow G Suite admins to manage your phone settings and will give them the ability to even wipe your device. Ref: https://support.google.com/a/users/answer/9453213?hl=en

 

Solutions for IT Admins

If you are G Suite or IT administrator of the school, you can fix this issue for all your students by trying below solutions.

Solution 2:-(For G Suite Admins)

Enable Android Sync in G Suite admin console.

  1. Login to your G Suite Admin console as super admin
  2. Go to Devices
  3. Under Mobile, click Setup
  4. Select Sync on Mobile
  5. Next to Android Sync, select “Allow work data to sync on Android devices.“

Solution 3:-(For G Suite Admins)

If the above steps didn’t solve the issue, turn off password policy.

  1. Login to your G Suite Admin console as super admin
  2. Go to Devices
  3. Under Mobile, click Password settings
  4. Uncheck Require users to set a password

Solution 4:-(For G Suite Admins)

If none of the above resolved the issue, try turning off mobile device management if it is enabled.

  1. Login to your G Suite Admin console as super admin
  2. Go to Devices
  3. Under Mobile, click Setup
  4. Click Mobile Management
  5. If Enable Mobile Management is set to enabled, set it to not enabled.
  6. Click Save

That’s it and Google Classroom will start working again on Android.

Note: The error can also occur due to Classroom App not turned on for the user OU.

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15 thoughts on “Solved: Google Classroom – We are sorry but you do not have access to Classroom”

  4. Just wanted to add what worked for me – it’s obvious now that I’ve done it, but having never done it before it wasn’t. I finally noticed after getting the above message and trying everything listed here that there is a separate section of apps for the “Work” account. Then I realized that I had to download Classroom to the Work profile, not just to the phone. So, if your “Classroom” app does not have the little briefcase on it, then it is downloaded as a Personal app, not a Work app. Go into Google Play, switch to the Student/Work profile, and download the app to the Work profile. After that, we were able to connect, although only 1 student is allowed per phone (annoying!).

    Reply

  5. What is the Google policies app? What does it do? What are the advantages and disadvantages? Someone told me that if the password gets entered wrong a certain amount of times, it will delete the entire device. Do you know anything about it?

    Reply

    1. It is an app used to manage mobile devices and to enforce certain policies like block camera, screenshot etc when using G Suite accounts. G Suite admins can even wipe your phone.

      Reply

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